"Team 80", a Munich consulting group for hospitality, gastronomy and tourism, has developed a software package called felix for the hospitality industry on CTM systems, in cooperation with Software Institut Rickert GmbH. The solution covers front office and back office all the way through to owner accounting for hotels and owner-operated apartments.
The system is modular in both hardware and software and can therefore be deployed to match the organisation and the financial resources of the business. The screen workstations are intelligent, that is, equipped with their own memory and processor.
The programs can be run on small floppy-disk systems, on small disk systems with a single screen workstation, and all the way up to multi-user systems with high disk capacity. Thanks to its on-screen guidance, the program is easy to learn and can therefore also be operated by less specialised staff.
Reservations: Reservations are taken for a period defined by the user. When a reservation is entered, the system checks whether the requested rooms are available for that period. For a regular guest, personal data is taken automatically from the guest file. If the overbooking threshold is reached, the reservation can be booked into alternative categories. As soon as rooms in the originally requested category become available again, the system rebooks them automatically.
In a matter of seconds, the operator can display, change or cancel reservations. On screen, they can get an overview of available rooms, occupancy for a given period, and arrivals and departures.
Guest arrival, guest in-house: On arrival, all data is taken over from the reservation. The system supports the hotelier with a room allocation suggestion. All contractually agreed services are posted automatically at the end of the day. If the accumulated revenue exceeds a preset amount, the hotelier is alerted by the system. Moving a guest into a different room can be handled with just a few entries.
Invoicing: Fast invoicing is achieved by displaying the guest's invoice on the screen so that it can be corrected or supplemented immediately. Services usually captured at departure (minibar or phone) can be entered during the invoicing process. The invoice can be split according to the guest's wishes and printed as several partial invoices.
Guest file: All important information about regular guests or regular corporate clients can be stored. The scope of business relationships is recorded in the company master data, for example. Targeted mailings to all guests or companies can be run against a variety of selection criteria.
With felix, the vendor concludes, they have succeeded in delivering a hotel system that, despite its high program complexity, offers the hotelier an optimum price-performance ratio. felix was presented to the hospitality industry for the first time at IKOFA and HOGATEC.