Five channels, one job
Enquiries come by email, phone, WhatsApp, OTAs and forms, each handled differently, most typed twice.
For front office & operations
Fewer clicks. Less searching. More guest.
Information, room status, guest enquiries and tasks come together where your team is already working.
A normal Tuesday
Where hours quietly
disappear.
If you recognise one of these patterns, the diagnosis is often the same.
Room status lagging behind
Housekeeping reports ready, the PMS still says „cleaning“, the guest waits at reception.
Handovers on paper notes
Night hands to morning, morning hands to afternoon. Something always falls through.
Onboarding by manual
New team members need weeks before they can work without asking.
Your workspace
On the device, not at the desk
Understand
Recognise the need, guest, dates and channel.
Bring together
Take availability, pricing and rules into account.
Prepare
Create an offer or task; flag any exception.
Review
A team member checks the critical steps and sends.
Front office
Reservations, check-in, room allocation, correspondence.
Housekeeping
Live room status, priorities, tasks and handovers.
Onboarding
Ask questions in chat and have workflows explained in context.
Ready to talk?
See felixUnity with
your rooms and your flow.
We start from your own arrivals list and standard processes and show, concretely, where the day gets easier.
In 30 minutes you’ll see:
- How enquiries and offers can be automated
- Where housekeeping and reception finally align
- What new staff can clarify inside the system