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Hotel operations platform

One system for work that belongs together.

felixUnity connects data, decisions and tasks across the hospitality operation. Instead of isolated feature lists, it shows how complete workflows work from start to finish.

The interface

felix chat in felixUnity: follow-up questions on travel dates, party size and late check-out — **You write, felix acts.** Type the request in the chat. felix understands it, comes back where something is missing, and only then creates the reservation. You keep the approval.

List of sent offers with guest, amount and status — **felix writes the offer itself.** It reads travel dates, party size and preferences from the enquiry, checks availability, picks the category and package and calculates the price. You decide what follows: send it for approval or send it straight away.

felix and felixUnity

felix gets things done.
felixUnity connects the work.

felix is the interface for felixUnity. You write or say what you need in plain language. felix understands the request, checks the data and prepares the next step.

felixUnity is the hospitality platform behind it. It holds reservations, offers, room status, tasks, prices and reports. felix works with that data and those rules. You decide what it only prepares and what it completes after approval.

The chat opens at the bottom right. Answers from your own data are shown in the demo.

See all capabilities

Core workflows

How a workflow moves through the system.

Each workflow follows the same logic: understand the request, bring data together, apply the rule, prepare or complete the action, and record the result.

FRONT OFFICE

Reservations and stays

Enquiries are read and classified, availability is checked, offers are written and prices are calculated. Room allocation and check-in continue in the same workflow.

Learn more REVENUE

Pricing and demand

Occupancy, rules and market data are assessed together. Price recommendations are calculated and explained before your team acts on them.

Learn more DISTRIBUTION

Channels and availability

Rates and allotments connect to more than 400 portals, channel managers and your own booking journey.

Learn more OPERATIONS

Housekeeping and tasks

Room status, tasks and guest requests come together in one place. Housekeeping and reception work from the same current information.

Learn more GUEST

Communication and service

Confirmations, reminders and replies are based on the stay they belong to. You set the tone.

Learn more FINANCE

Billing and management

Revenue, invoices and reports come from the same current data that the team uses every day.

Learn more

Natural interaction

Say what should happen.

“Prepare an offer for the Berger family for three nights, including half board and late check-out.” felixUnity gathers the data, checks the rules and shows what it will do before anything is sent.

See this workflow live

Chat with felix: requests arrive, felix drafts offers

Human control

Automation needs clear limits.

The key benefit is not simply AI. It is controlled execution through roles, approvals, logs, rules and fallback paths.

felixUnity can

Bring information together
Prepare routine tasks
Act within defined rules
Make exceptions visible

Your team decides

Which rules apply
Which actions need approval
Who can access which data and functions
How exceptions are handled