AI-native Hospitality Software
A system
that works with you.
felixUnity takes over the recurring work in your hotel: answering enquiries, drafting offers, planning rooms. Your team decides and approves.
Connected to your systems Over 400 Integrations
Everyday reality today
Four things in your hotel
that cost time every day.
Before we talk software, look at what is slowing your team down. If you recognise any of this, you are in the right place.
Disconnected systems
PMS, Channel manager, communication and revenue run side by side. Each fine on its own, cumbersome together.
Manual work on repeat
enquiries, offers, registration forms, price maintenance. Much of it is still typed by hand, every single time.
Yesterday's numbers
Reports are scattered and lag behind. Decisions rest on shaky ground.
Too few hands
Fewer hands, same expectation at the guest. The team is fighting the systems instead of working with them.
Quick survey · anonymous · 30 seconds
Question 1 of 3
How you use the software
This is felix.
You say it. He gets it done.
felix is the interface of the AI-native hospitality software felixUnity. You write or speak in plain language, just as you would to a colleague at reception. What you tell him happens in the system: he searches your data, calculates, prepares the result and puts it forward for approval.
reservations, offers, housekeeping and reports stay where your team knows them. The difference: you no longer have to search where something lives.
The chat opens at the bottom right. Answers from your own data are shown in the demo.
What felix handles
- Reading enquiries, categorising them and preparing offers
- Checking availability against pricing
- Distributing tasks to housekeeping and reception
- Generating lists, reports and notifications
- Showing the data behind every check
What stays with you
- Every approval, as long as you want one
- price limits and rules
- Personal contact with the guest
- Who can do what in your hotel
- The decision about where felix helps
The full rollout is also possible. If you like, let entire workflows run without asking, from reading the enquiry to sending the offer. You configure per workflow from where felix continues without you, and change that at any time.
For us AI-native means: AI is built into the system from the start and works along in the background. Many tasks are handled automatically, and the manual work in daily operations drops.
Ulrich HutterCTO and founder, GMS SoftwaremanufakturOne system for the whole day
From the enquiry
to the invoice.
An enquiry becomes an offer
felixUnity reads dates, party size and preferences from the email, checks availability and puts the finished offer up for approval. Your gain: reply on the same day instead of the next.
Everyone knows what is next
Room status, tasks and guest requests come together in one place. Your gain: housekeeping and reception work on the same view, no more back-and-forth.
pricing that matches demand
Occupancy, rules and market data are evaluated together; suggestions arrive fully calculated. Your gain: you react to demand spikes before they are gone.
Numbers that are already right
Reports come from the same dataset the team works with every day. Your gain: monthly figures are ready when the month ends.
Who is felixUnity for?
For your teams
that need their time back.
Less clicking.
More time with guests.
Current information and clear tasks. Enter it once, use it everywhere.
One view instead of
five reports.
reservations, occupancy, tasks and KPIs in context.
Facts and figures
A look at
your key figures.
In a market where vendors get acquired and products get retired, the question of who stands behind the software is not a footnote. Four answers.
over 400
Integrations
To portals, POS, accounting and door locks. In real hotels, not on paper.
24/7
In-house hotline
Staffed by the people who build the product. No call centre in between.
46
years of felix
First released 1980, today the 15th generation, rebuilt from the ground up.
4
locations
In Austria and Germany. Development and support under one roof.
First adopters
In use at the first hotels.
You should not just get something and then administer it somehow. You should like it a bit, stand up for it and love it.
The first version shipped in 1980. GMS has been developing felix since 1998. felixUnity is the 15th generation, rebuilt from scratch and AI-native.
Tested on the busiest arrival day. Feedback goes straight into development.
In the demo you see the state as of today, openly and honestly.
Integrations
Connected to
your systems.
Over 400 Integrations from 46 years of felix. From Channel manager to POS to door lock. We map the data flow before you start.
Check IntegrationsChannel managerBooking.com, Expedia, Feratel, HotelNetSolutions, Vioma
POS systemsOracle Micros, Vectron, Etron, hospitality Touch
Financial accountingBMD, DATEV, RZL, SAP, Microsoft Dynamics 365
door locksSALTO, ASSA ABLOY Vingcard, EVVA, Gantner, Nuki
official reportingAVS, Feratel, NTAK, Comm Unity
Self Check-inHotelomat Ariane, AT Visions, Betterspace
Guest loyaltyDailypoint, Smart Host, Additive, HubSpot
Multimedia & WLANIAC Box, Nomadix, Planet Digital
Getting started
System switch
without flying blind.
You start in one area where your team gains time immediately. Your existing system keeps running.
Start in one area
Check-in, guest communication, housekeeping or day-end closing. You choose.
Run in parallel
Your current system keeps running; legacy data stays untouched.
Expand only when it works
Once the first flow proves itself in day-to-day work, the next area follows.
One function, one area, introduced with guidance. The full rollout follows when you are ready.
Onboarding and security in detail- Starting in one areaYou pick the flow that costs the most time today.How onboarding works
- Guest data in the EUStorage and processing on European servers only.View documentation
- Excluded from AI trainingYour guest data stays with you only. Model training happens without it.AI governance
Frequently asked questions
What comes up first.
Direct answers, even before the first demo.
Do I have to shut down my existing system?
No. You can adopt felixUnity in one step. If you prefer a phased approach, start in one area and let felixUnity run alongside your existing system. Legacy data stays where it is either way.
What happens to my guest data?
Guest data is stored and processed on servers in the EU. It is excluded from AI model training. Processing records, data processing agreements and further documentation are available on request.
Does my team need to be retrained?
When starting in one area, your team learns exactly one function. That is explained in half an hour. Onboarding is guided in person and aligned with your workflows.
What does felixUnity take on and what stays with people?
felixUnity prepares, prioritises and carries out defined tasks, such as an offer from an enquiry. You decide where it asks before taking action. Approvals, decisions and personal guest contact remain with your team.
What does felixUnity cost?
pricing depends on hotel size, active areas and the number of users. All core features are included at a flat rate; AI features run on a monthly quota with a hard limit by default. You get a ballpark for your property in the demo.
Your process. Live in felixUnity.
Bring a real workflow to the demo.
We show what felixUnity handles today and where approvals kick in.
Who you will meet
Sepp LankmayerSales
Thomas KlaushoferProduct development
Florian WidtmannProduct development
Sales and engineering sit at the same table. Technical questions are answered in the meeting, not after.
- 30 minutes, tailored to your role
- Your own workflow instead of a slide pitch
- A ballpark price for your property
- At the end: next step, owners and open points
- Fair term12 months, then monthly cancellation. All terms disclosed before you start.
- GDPR compliantProcessing in the EU, documentation on request.
- 24/7 hotlineAvailable when the hotel is busiest.
- Live in 48 hoursAfter onboarding, your team is productive in the first area.
Built from hotel practice
Just write or say to felixUnity what needs to be done. And it happens.
GMS Softwaremanufaktur · felix since 1980, GMS since 1998