Europe's first AI-native hospitality software
Back to hospitality
The AI-native hospitality software felixUnity takes over the recurring work in the hotel: answering enquiries, creating offers, planning rooms. Your team decides and approves. That leaves time for the guest again.
Connected to your system landscape Over 400 connections
Everyday work today
Four things that cost time
in the hotel every day.
Before we talk about software, it is worth looking at what slows your team down. If you recognise any of this, you are in the right place.
Separate systems
PMS, channel manager, communication and revenue run side by side. Each is clean on its own, tedious together.
Manual work on repeat
Enquiries, offers, registration forms, price maintenance. Much of it is still typed, and from scratch every time.
Yesterday's numbers
Reports are scattered and lag behind. Decisions are made on uncertain ground.
Thin staffing
Fewer hands, the same guest expectations. The team fights against systems instead of working with them.
Short survey · anonymous · 30 seconds
Question 1 of 3
How you operate the software
This is felix.
You say it, he does it.
felix is the operating interface of the AI-native hospitality software felixUnity. You write or speak in normal sentences, just as you would with a colleague at reception. What you tell him happens in the system: he searches your data, calculates, prepares and puts the result forward for approval.
Reservations, offers, housekeeping and reports stay where your team knows them. The difference is that you no longer have to look for where something is.
The chat opens at the bottom right. You will see answers from your own data in a personal appointment.
What Felix takes over
- Reading and categorising enquiries and preparing offers
- Checking availability and prices against each other
- Distributing tasks to housekeeping and reception
- Generating lists, reports and notifications
- Disclosing what every check is based on
What stays with you
- Every approval, for as long as you want one
- Price limits and rules
- Personal contact with the guest
- Who is allowed to do what in the property
- The decision where felix works with you
Going all the way is also possible. Those who want it let entire workflows run without further questions, from reading the enquiry to sending the offer. For each workflow you set when felix carries on without you, and you can change that at any time.
Interactive preview
Try felixUnity yourself.
Move through the dashboard, click your way through the areas. Each tab opens more information about the function in a new browser tab.
Open interactive previewFor us, AI-native means: AI is integrated into the system from the start and works along in the background. This way many tasks are taken over automatically and the manual effort in everyday work goes down.
Ulrich HutterCTO and founder, GMS AI-native SoftwareOne system for the whole day
From enquiry
to number.
The enquiry becomes an offer
felixUnity reads travel dates, number of guests and wishes from the email, checks availability and submits the finished offer for approval. Your gain: a reply on the same day instead of the next.
Everyone knows what is coming up
Room status, tasks and guest requests come together in one place. Your gain: housekeeping and reception work from the same status, so follow-up questions disappear.
Prices that match demand
Occupancy, rules and market data are assessed together, suggestions arrive fully calculated. Your gain: you react to demand peaks before they are over.
Numbers that are already right
Reports are produced from the same data that the team works with every day. Your gain: the monthly figures are ready when the month ends.
Who is felixUnity for?
For teams
who need time again.
Fewer clicks.
More guest.
Current information, clear tasks. Enter once, available everywhere.
One picture instead of
five reports.
Reservations, occupancy, tasks and key figures in context.
Facts and figures
A look at
our most important numbers.
In a market where providers are acquired and products are discontinued, the question about the company is no minor matter. Four answers to it.
over 400
Connections
To portals, POS systems, accounting and locking systems. In live operation, not on a list.
24/7
In-house hotline
Staffed by people who build the product themselves. No call centre in between.
46
Years of felix
First version in 1980, today the 15th edition, rebuilt from the ground up.
4
Locations
In Austria and Germany. Development and support under one roof.
First businesses
In use at the first properties.
You should not just get something and then somehow manage it. You should also like it a little, defend it and love it.
The first version was released in 1980. GMS has been developing felix further since 1998. felixUnity is the 15th edition, rebuilt and AI-native.
Tested on a full arrival day. Feedback flows directly into development.
In the appointment you see the current state, openly and honestly.
Integrations
Connected to
your system landscape.
Over 400 connections from 46 years of felix. From channel manager to POS to locking system. We clarify the data flow before the start.
Check integrationsChannel ManagerBooking.com, Expedia, Feratel, HotelNetSolutions, Vioma
POS systemsOracle Micros, Vectron, Etron, Gastro Touch
Financial accountingBMD, DATEV, RZL, SAP, Microsoft Dynamics 365
Locking systemsSALTO, ASSA ABLOY Vingcard, EVVA, Gantner, Nuki
Registration reportingAVS, Feratel, NTAK, Comm Unity
Self check-inHotelomat Ariane, AT Visions, Betterspace
Guest loyaltyDailypoint, Smart Host, Additive, HubSpot
Multimedia & Wi-FiIAC Box, Nomadix, Planet Digital
Getting started
Switching systems
without flying blind.
You start in one area where your team gains time immediately. Your current system keeps running.
Start in one area
Check-in, guest communication, housekeeping or daily closing. You choose.
Run in parallel
Your current system keeps running, legacy data stays untouched.
Expand only when it works
Once the first workflow holds up in day-to-day business, the next area is added.
One function, one area, onboarded with support. The full scope follows when you want it.
Getting started and security in detail- Start in one areaYou choose the workflow that costs the most time today.How getting started works
- Guest data in the EUStorage and processing exclusively on European servers.View evidence
- Excluded from AI trainingYour guest data stays exclusively with you. The models are trained without it.AI governance
Frequently asked questions
What gets asked first.
Direct answers, even before the first appointment.
Do I have to switch off my existing system?
No. You can use felixUnity in full straight away. If you prefer to proceed step by step, start in one area and let felixUnity run in parallel with your existing system. In both cases, legacy data stays where it is.
What happens to my guest data?
Guest data is stored and processed on servers in the EU. It is excluded from the training of AI models. The record of processing activities, the data processing agreement and further evidence are available on request.
Does my team need to be retrained?
When you start in one area, your team learns exactly one function. That is explained in half an hour. The onboarding is personally supported and follows your workflows.
What does felixUnity take over and what stays with people?
felixUnity prepares, prioritises and carries out defined tasks, such as an offer from an enquiry. You decide at which points it asks before carrying out a task. Approvals, decisions and personal guest contact stay with your team.
What does felixUnity cost?
Per user per month plus VAT, calculated by tier: €85 for users 1-5, €65 for users 6-20, €35 from the 21st user. With full functionality and a minimum of 2 users. For AI functions there is a monthly allowance with a hard upper limit as the default setting. You will get a price range for your business in a personal appointment.
Which integrations are possible?
Hobex, RateBoard, Incert and Guestnet are existing connections. We review further systems together for data flow, functionality and responsibility.
Your process. Live in felixUnity.
Bring a real workflow.
We show what felixUnity takes over today and where approvals apply.
Who you will meet at the appointment
Sepp LankmayerManaging Director Sales
Thomas KlaushoferTeam Lead felixUnity
Florian WidtmannDevelopment
Sales and development sit at the table together. Technical questions are answered during the appointment, not sent afterwards.
- 30 minutes, tailored to your role
- Your own workflow instead of a slide pitch
- A price range for your business
- At the end: next step, responsible persons and open points
- Fair term12 months, then cancellable monthly. Terms disclosed before the start.
- GDPR-compliantProcessing in the EU, evidence in the Trust Center.
- 24/7 HotlineAvailable even when the property is busy.
- Start with one areaAfter onboarding, depending on process, data and integrations.
Developed from everyday hospitality work
Simply write to felixUnity, or tell it, what needs to be done. And it happens.
GMS AI-native Software · felix since 1980, GMS since 1998