Incident in operations
A workflow is stuck, the reception cannot continue or data is unavailable? Reach out through the agreed hotline. Have the property, time and the affected process ready.
For existing customers
Help, when
operations have to keep running.
Whether it is an incident, an application question or a planned expansion: pick the path that fits your issue. For urgent cases, please use the hotline channel agreed with your property.
Application question
Want to use a workflow better or need support for your team? Briefly describe what you want to achieve and where you are currently stuck.
Planned change
New interface, new role, new process or expansion? Let us know early. Together we clarify scope, ownership and the next appointment.
How to help us help
Support channels
and availability.
We do not need a long error report. A few concrete details are enough so the right person can jump straight in.
- Name the property and areaFor example reception, housekeeping, offer or billing.
- Record the timeWhen did the problem occur, and is it still affecting more workstations?
- Describe the processWhat did you want to do, what actually happened and which message do you see?
- Assess urgencyAre live operations blocked, or can work continue with a workaround?
Continue working transparently
What is changing in the product.
We document technical changes and new features continuously. That way you can see what is new, what has been improved and which areas are affected.
View release notes