Frequently asked questions about
felixUnity.
Answers to the questions that hoteliers, IT managers and buyers keep asking us. We are happy to discuss your specific situation in a conversation.
Product
What sets felixUnity apart from other hotel PMS?
felixUnity is built AI-native. Instead of filling in forms, your team tells the chat what is needed, and felix handles the task directly in the system: creating reservations, preparing offers, checking invoices, preparing lists. The underlying processes are based on 46 years of felix experience.
Which modules are included?
Reservations, housekeeping, invoices, document management, master data, CRM, tools, guest portal and iButler. All modules use the same data basis and are connected to one another as standard.
Which business sizes is felixUnity suited to?
For single properties from about 20 rooms up to hotel groups with several properties. The configuration adapts to size, type of business and complexity.
Is there a version for restaurant businesses?
Yes. See /gastronomie. Reservations, table plans, guest profiles and billing in one system.
Onboarding & migration
How long does onboarding take?
After onboarding, the first agreed area can be used productively within 48 hours. In our experience, the complete move including all integrations takes between 4 and 12 weeks, depending on the size of the business.
Do we have to switch everything at once?
No. You can start with one area and expand step by step. Your previous system keeps running in parallel until the new workflow is working reliably.
Is our master data transferred?
Yes. Guests, reservations, room categories, rates, invoices and documents are transferred in a structured way. Before the start, we clarify data quality and mapping.
Integrations
Which systems are connected?
Over 400 integrations from 46 years of felix: channel manager, OTAs, payment, POS systems, accounting, locking systems, terminals, official reporting, Wi-Fi, CRM. See /integrationen.
What happens if our existing system is not included?
Almost every new connection so far has come about within a project. Tell us the name, and we will check the effort and data flow.
Data protection & security
Where is our data stored?
In data centres within the EU (Hetzner, Germany/Austria). No processing outside the GDPR level of protection. Details in the .
Is our data used for AI training?
No. Contractually guaranteed. Neither guest data nor business data flows into the training of models.
What happens to our data if we switch?
You receive all data in open formats (CSV, JSON, PDF). Export deadlines and format are set out in the main contract.
Prices & contracts
What does felixUnity cost?
€85 per user per month plus VAT, with full functionality and at least 2 users. Data migration, integrations with third-party systems, training and process adjustments we calculate together with you in the workshop. You can find all details under Prices.
Is there a minimum term?
The minimum term is 12 months, after which felixUnity can be cancelled monthly.
How do AI costs stay predictable?
There is a monthly quota, a visible usage display and a hard cap. We discuss the appropriate order of magnitude before the start.
Support & operations
How can support be reached?
24/7 hotline at GMS, in-house. See /support. Development and support are based in Salzburg, with no external service providers.
How often are there updates?
Several times a month. All changes are documented in the Release Notes.
Let us talk
specifics.
If your question is not answered here, get in touch. We would rather talk about your specific case than about general features.