WRITE
In the chat
You write in normal sentences, for example “Which guests arrive today?”. felixUnity searches your data and presents the result.
felixUnity · Hospitality software by GMS
Hotel software cloud and online: felixUnity in the browser
felixUnity is a hospitality software from GMS. In the hotel it runs in the browser: your team writes or speaks with felix or works in the familiar interface, and you reach guests online too. felix takes over the recurring work, your team decides and approves.
- Runs in the browser
- Write, speak or operate as usual
- Start in one area possible
What is
felixUnity?
- 1
Hospitality software
Reservations, room chart, housekeeping, invoicing, guest data and reports work with the same data. GMS develops the software and introduces it at your property.
- 2
felix as a colleague
felix is the AI assistant in the system. It reads enquiries, prepares offers and suggests rooms. Your team reviews and approves.
- 3
Operated in the browser
A browser and an internet connection are all you need to operate it. GMS sets up access during onboarding, and new features arrive continuously as releases. Write, speak or work in the familiar interface: everyone uses the same data.
Answers
for your role.
Choose the page that fits your task.
Management & ownersStrategic value, operational risk, rollout, outcome metrics.Front office & operationsDay to day, usability, handovers, exceptions, training.Revenue & salesPrice steering, offer process, distribution, revenue potential.IT & data protectionArchitecture, permissions, data handling, integrations, operations.Finance & procurementTCO, contract model, scope, rollout costs, vendor evaluation.
The cloud at
felixUnity.
- Always up to dateGMS delivers new features continuously as releases. Every change is listed with version, date and area in the release notes, readable without logging in.
- Rights by roleYou decide who may view, prepare or approve what. Roles, access rights and approvals follow your project.
- Access set up by GMSGMS sets up access during onboarding. Environment, roles and permissions follow the project scope.
Ways to work
Three ways
to work with felixUnity.
All three use the same data.
SPEAK
By voice
You say what needs to be done, just as you would to a colleague at the front desk. Voice control is part of felixUnity, and its scope follows your project.
FAMILIAR
The familiar interface
Reservations, room chart, housekeeping and reports are where your team knows them.
Working online
as a team.
- 01 · Front deskArrivals at a glanceArrivals of the day, room status and guest requests in one place. What housekeeping reports, the front desk sees without asking.
- 02 · HousekeepingTasks on mobileTasks per staff member and room status can be called up on mobile. Which areas make sense on a smartphone or tablet, we show using your workflow.
- 03 · ManagementKey figures in contextReservations, occupancy and key figures from the same data as daily operations.
Online for guests
Reaching guests
online.
Which of these channels your property uses depends on the project.
BOOKING
Book online
GMS Online Booking provides the booking flow for your guests.
CHAT
Questions in the chat
iButler answers guest questions in a dialogue, from content you have approved.
OFFER
Enquiries and offers
SmartOffer takes in enquiries, classifies them and prepares the offer. Your team reviews, or the process continues automatically. More under Tools.
Documents
What you receive in writing
before you decide.
For these five points we provide the contract and technical documents. Your IT can review them before you decide.
What you receive on request
- Hosting provider and location of production data
- Data processing and subprocessors used
- Backups and recovery
- Availability and ways to reach support
- Data export at the end of the contract
30 minutes, tailored to your role.We show a workflow from your operation.
Experience felixUnity liveControl
You decide
how far felix goes.
Roles, access rights, approvals and degree of automation are set by your property.
Show
felixUnity shows information, for example today’s arrivals.
Prepare
felixUnity prepares a suggestion, for example an offer.
Execute after approval
felixUnity carries out the task as soon as your team approves.
Routine automatically
Defined routines run automatically, with rules, documentation and escalation.
Getting started
How to start
during live operation.
How long the switch takes depends on data, integrations and processes.
Start in one area
Guest communication, offers, housekeeping or reports. You choose the workflow that costs the most time today.
Run in parallel
Your current system does not have to be replaced right away. A project manager supports the start and introduces themselves in person.
More areas follow
Once the first workflow runs in day-to-day business, the next area is added. We compare processing time and error rate before and after.
Data transfer. We check technically whether data can be transferred before we commit to it. That depends on source system, data volume, interfaces and data quality.
How onboarding worksFrequently asked questions
Questions about
cloud and online.
Binding details are set out in the contract and technical documents.
What does cloud mean at felixUnity?
felixUnity is operated in the browser. GMS sets up access during onboarding, and environment, roles and permissions follow the scope of the project. Your staff need a browser and an internet connection to work.
Do I have to install software on the workstations?
A browser is all you need to operate felixUnity. What your integrations need on site, for example a POS or a locking system, we clarify before the start, integration by integration.
How do updates reach us?
GMS delivers new features continuously as releases. Every change is listed with version, date and area in the release notes, which can be read without logging in.
Where is our data and how is it secured?
The binding details on hosting, data processing, subprocessors and backups are set out in the data processing agreement and the technical documents. You receive them on request before you decide. We name server locations and availability only once they are available in writing.
What happens when the internet connection is interrupted?
Because felixUnity runs in the browser, working with it requires a connection. How your property keeps working during an interruption, we discuss in the appointment before you decide.
Can I switch from my current system step by step?
Yes. You can start in one defined area, and your current system does not have to be replaced right away. Whether and how data is transferred, we check depending on source system, data volume and interfaces. A binding commitment follows the technical review.
Can my team also work on mobile?
Housekeeping and internal tasks can be used on mobile. Which areas make sense on a smartphone or tablet, we show in the appointment using your own workflow.
Can guests book online?
GMS Online Booking provides the booking flow. Which guest channels your property uses, for example booking, chat or a guest area, depends on the project.
Who may view and approve what?
Your property decides: roles, access rights and approvals per area of work, from simply viewing to an automatic routine.
How do I get a demo?
You request the appointment via “Experience felixUnity live”. In the appointment we first clarify goals and system landscape, then show a workflow from your property.
Keep reading
Related pages
Integrations
Connections
POS, channel manager, accounting, locking system: what can be connected.
View connections GuestsGuest portal
A dedicated area for every guest: view the booking, download the invoice, book extras.
To the guest portal IT and data protectionTechnical review
Data, access, integrations, AI actions and operations for review by your IT.
Technical reviewYour process. Live in felixUnity.
Bring a real workflow.
We show what felixUnity takes over today and where approvals apply.
Who you will meet at the appointment
Sepp LankmayerManaging Director Sales
Thomas KlaushoferTeam Lead felixUnity
Florian WidtmannDevelopment
Sales and development sit at the table together. Technical questions are answered during the appointment, not sent afterwards.
- 30 minutes, tailored to your role
- Your own workflow instead of a slide pitch
- At the end: next step, responsible persons and open points