POS
Point of sale
Point-of-sale systems are connected. Payments are assigned to the stay automatically, the daily closing matches without manual rebooking.
felixUnity · Hospitality software from GMS
Hotel PMS system: tasks, structure and selection
A hotel PMS system (property management system) is the core of any hotel software: it manages reservations, rooms, guests and invoices. felixUnity is a hospitality software from GMS in which these tasks run on the same data. felix, the AI assistant in the system, prepares, your team approves.
- Reservation, rooms, guests and invoice
- Interfaces to point of sale and channel manager
- Roles and approvals by your rules
What is
felixUnity?
- 1
Hospitality software
Reservations, room chart, housekeeping, invoicing, guest data and reports work with the same data. GMS develops the software and introduces it at your property.
- 2
felix as a colleague
felix is the AI assistant in the system. It reads enquiries, prepares offers and suggests rooms. Your team reviews and approves.
- 3
Operated in the browser
A browser and an internet connection are all you need to operate it. GMS sets up access during onboarding, and new features arrive continuously as releases. Write, speak or work in the familiar interface: everyone uses the same data.
Answers
for your role.
Choose the page that fits your task.
Management & ownersStrategic value, operational risk, rollout, outcome metrics.Front office & operationsDay to day, usability, handovers, exceptions, training.Revenue & salesPrice steering, offer process, distribution, revenue potential.IT & data protectionArchitecture, permissions, data handling, integrations, operations.Finance & procurementTCO, contract model, scope, rollout costs, vendor evaluation.
What a
hotel PMS system does.
- Reservations and occupancyReservations are created, checked and confirmed, occupancy is always live.
- Rooms and room statusRoom assignment, check-in and the status per room: occupied, cleaned, being cleaned or blocked.
- GuestsGuest profiles, preferences and history, kept cleanly with consent.
- InvoicingInvoices are assembled from the stay, incoming payments are matched.
Interplay
The PMS in
interplay.
A PMS works together with other systems. What can be connected depends on your project.
SALES
Channel manager
Rates and allotments run through connections to channel managers.
BOOKING
Online booking
Guests book directly with you using GMS Online Booking. Or you keep using your existing booking system.
FINANCE
Accounting
Accounting is connected, incoming payments are matched.
ACCESS
Door locks
The door lock system can be connected. What the connection needs on site, we clarify before the start.
GUESTS
Guest portal
A dedicated area for every guest: view the booking, download the invoice, book extras.
Master data
and rights.
- Maintain master data onceRates, room categories, partners and policies are maintained once. Reservation, housekeeping, invoicing and CRM use them without duplicate entry.
- Rights by roleYou decide who may see, prepare or approve what. Roles, access rights and approvals depend on your project.
30 minutes, tailored to your role.We show a workflow from your operation.
Experience felixUnity liveGetting started
How to start
during live operation.
How long the switch takes depends on data, integrations and processes.
Start in one area
Guest communication, offers, housekeeping or reports. You choose the workflow that costs the most time today.
Run in parallel
Your current system does not have to be replaced right away. A project manager supports the start and introduces themselves in person.
More areas follow
Once the first workflow runs in day-to-day business, the next area is added. We compare processing time and error rate before and after.
Data transfer. We check technically whether data can be transferred before we commit to it. That depends on source system, data volume, interfaces and data quality.
How onboarding worksFrequently asked questions
Questions about the
hotel PMS system.
Which functions your project includes, we clarify in the appointment.
What is a hotel PMS system?
PMS stands for property management system. It is the core system of a hotel: reservations, rooms, guests and invoices are managed there. Other systems such as point of sale, channel manager or accounting work with it through interfaces.
What tasks does a hotel PMS system have?
Creating and confirming reservations, managing occupancy, assigning rooms, checking in and out, maintaining room status, creating invoices and providing reports. In felixUnity master data, CRM and document management come on top.
What is different about felixUnity compared with a classic PMS?
felixUnity is a hospitality software that combines a PMS with felix, the AI assistant. You write or speak in plain sentences, felix prepares reservations, offers and tasks, and your team approves. The familiar interface is there as well.
Which modules belong to felixUnity?
Among others reservations, housekeeping, invoices, master data, CRM, document management, Smart Offer, guest portal and iButler. Which functions your project includes depends on its scope.
How does the PMS work with point of sale and channel manager?
Point-of-sale systems are connected, payments are assigned to the stay. Rates and allotments run through connections to channel managers. Which connections your project needs and what they require on site, we clarify before the start for each one.
Can I switch from my current PMS step by step?
Yes. You can start in a defined area, your current system does not have to be replaced at once. Whether and how data is taken over is checked depending on source system, data volume and interfaces. A binding commitment follows after the technical check.
Who may see and approve what in the system?
Your property decides: roles, access rights and approvals per area of work, from simply viewing to an automatic routine.
How does the introduction work?
GMS introduces the software at your property. A project manager accompanies the start and introduces themselves in person. How long the switch takes depends on data, connections and processes.
How do I get a demo?
You request the appointment through “See felixUnity live”. In the appointment we first clarify goals and system landscape and then show a process from your business.
Read on
Further pages
Product
How felixUnity works
How a process runs from enquiry to invoice in the system and where your team approves.
To the product InterfacesConnections
Point of sale, channel manager, accounting, door locks: what can be connected.
See connections SwitchingMigration & onboarding
Process, data takeover and parallel operation when switching from the current system.
To switchingYour process. Live in felixUnity.
Bring a real workflow.
We show what felixUnity takes over today and where approvals apply.
Who you will meet at the appointment
Sepp LankmayerManaging Director Sales
Thomas KlaushoferTeam Lead felixUnity
Florian WidtmannDevelopment
Sales and development sit at the table together. Technical questions are answered during the appointment, not sent afterwards.
- 30 minutes, tailored to your role
- Your own workflow instead of a slide pitch
- At the end: next step, responsible persons and open points