Five channels, one case
Enquiries by email, phone, WhatsApp, OTA and form all work differently. Much of it is typed twice.
For front office & operations
Fewer clicks. Less searching. More guest.
Information, room status, guest requests and tasks come together where your team works day to day.
Daily life today
What an ordinary Tuesday
costs in time.
If you recognise one of these patterns, the diagnosis is often the same.
Room status with a delay
Housekeeping reports the room ready, the PMS says “being cleaned”, and the guest waits at reception.
Handovers on slips of paper
Night shift writes to early shift, early shift to afternoon. Something always falls through.
Onboarding from the manual
New team members need weeks before they can work without asking.
Your workspace
Understand
Recognise the request, guest, period and channel.
Bring together
Take availability, prices and rules into account.
Prepare
Create an offer or task; flag any exception.
Review
A team member checks critical steps and sends.
Front office
Reservations, check-in, room allocation, correspondence.
Housekeeping
Live room status, priorities, tasks and handovers.
Onboarding
Ask questions in the chat and have workflows explained in context.
What you use in felixUnity
The tools your role works with day to day.
Ready for a conversation?
See felixUnity with
your rooms and your workflow.
We start the conversation with your arrivals list and your standard processes and show concretely where time frees up in daily operations.
In 30 minutes you will see:
- How enquiries and offers can be automated
- Where housekeeping status and reception come together
- What new team members can clarify directly in the system