Compare hospitality software
The questions that
prevent costly wrong choices.
A feature list will not tell you whether a hospitality software system actually takes work off your hotel's plate. These questions help you check whether a vendor understands your workflows, whether the AI really gets things done and whether you keep control. Bring a real case from your own house as an example.
01 · The meeting
Your real workflow instead of a prepared presentation
Check whether the vendor can concretely walk through your daily work, and what the AI actually does inside the system.
| Your question | Our answer |
|---|---|
| Can you show me a real workflow from my hotel?For example: an enquiry comes in. How does it become a checked offer without your team entering everything twice? | Yes. Bring a workflow along. We walk through it step by step in felixUnity and say openly which parts work today and which do not. |
| Does the AI actually do something in the system, or just write replies?A chat window is not yet a relief. What counts is whether the software checks data, prepares tasks or moves a workflow forward. | felixUnity can, for example, read enquiries, check availability, prepare an offer, distribute tasks and generate lists. What runs automatically is decided by you. |
02 · Control
Approvals, rules, traceability
Wherever an AI acts in day-to-day operations, it must be clear who decides and why a proposal was made.
| Your question | Our answer |
|---|---|
| Can I decide before each important action?With prices, guests and invoices it must be clear when the system may act and when your team confirms. | Yes. For every workflow you set the approval. felixUnity can present a result or execute within your rules. You can change that boundary at any time. |
| Do I see why the software proposed something?If an offer, a task or a warning is not traceable, your team cannot reliably review a mistake. | Every check shows timestamp, data snapshot and the areas that were considered. For incoming enquiries the confidence of the match is shown as well. |
03 · Data & integration
Where your data sits, what stays connected
Guest data and your existing system landscape are the foundation. Both need to be clarified before go-live.
| Your question | Our answer |
|---|---|
| What data does the AI receive and is it used for training?Guest data belongs to you. Ask for the answer in writing, not only verbally. | Your data is processed in the EU and not used to train models. The corresponding evidence is in the Trust Center. |
| Do our existing systems stay connected?Your POS, accounting, door lock or channel manager must not become a problem after go-live. | felixUnity has more than 400 integrations. Before go-live we look together at your specific system landscape and data flow. |
04 · Rollout & cost
Realistic expectation, predictable invoice
A switch has to carry the operation. Ask about the first provable result, not the project duration.
| Your question | Our answer |
|---|---|
| Do we have to switch everything at once?A big switch ties up the team exactly when operations must continue. A good start can be scoped and reviewed. | No. You can start with one area. Your current system keeps running until the first workflow holds up in daily use. Only then do you decide about expansion. |
| When can my team actually complete the first task with it?Do not ask for a general project duration. Ask for a first, clear result for your house. | After onboarding the first agreed area is set up. The exact timing depends on the workflow, data and integrations. |
| How do AI costs stay predictable?AI causes varying costs depending on usage. Without visible consumption the invoice can grow uncomfortably. | There is a monthly quota, a visible consumption display and a hard upper limit. We discuss the right size before go-live. |
05 · Operations, exit & partner
Who stands behind it when it counts
Support, data portability and the question of who builds the software decide how resilient the decision is.
| Your question | Our answer |
|---|---|
| Whom do I reach when something breaks in operations?Hotels have no office hours. Support must be reachable while reception is staffed. | The 24/7 hotline is reachable during operations. Development and support sit at GMS in-house. |
| What happens to our data if we switch away later?The question belongs before the signature. Only then do you stay flexible if your needs change. | Export formats and deadlines are clarified in the contract talks. The documented state belongs in the Trust Center and in your contract documents. |
| Who develops the software and stays responsible long term?Hospitality software is not a short-term campaign. You need a partner who still knows the product in years to come. | felixUnity is developed by GMS AI-native Software in Salzburg. The felix product line goes back to 1980. More about GMS and its management |
Put us to the test
in your daily operation.
Bring a real enquiry, an arrival check or another case from your hotel. You see answers in the workflow, not just on a slide.