What’s new in felixUnity

New

• New felixUnity logo with modern white lettering on a black background
• Consistent design: blue buttons, links and focus frames make for a clear and appealing interface

Improved and fixed

• Focus frames are now blue as well, which improves usability
• The module name has been restyled and now appears as “felixUnity”
• The tab icon adapts better to the browser’s dark mode and is now white

New

• Password error messages are now available in German, which makes signing in easier to understand

Improved and fixed

• Sign-in buttons stand out more thanks to the new shade of blue

New

• Invoices can be sent by email
• Before check-out, the booking is checked for full payment
• Reservations and deposits load much faster in the room chart
• Guest registration reporting offers more settings
• The dialog for booking guest expenses shows only matching expense items

Improved and fixed

• Reservation data and prices are corrected reliably after an early check-out
• Only companions who are actually present are taken into account
• The reservation is saved before an invoice is created, so no data is lost
• The choice of invoice address is easier to understand
• Group category changes before room assignment work without errors
• Month navigation in the reservation plan and the tooltips are improved
• Actions in the group payment dialog are sorted by importance
• Unavailable actions are disabled for unsaved reservations
• The order of guest names stays as before
• Prices and payments accept decimal commas
• The timeline in the room chart can also be moved by holding the right mouse button
• Service offers and the arrangement selection are sorted alphabetically by display name
• The length of stay dates in reservations adjusts better and without unwanted warnings
• Cancelled bookings and deposits are shown correctly in the cash journal
• Errors when deleting reservation services (arrangements) have been fixed
• The guest letter entry is taken into account when offers are sent

New

• The Tasks module is integrated and can be used from other modules, with direct links to tasks

Improved and fixed

• Tasks are easier to open

New

• Modules load faster because connections are set up early

Improved and fixed

• Sign-in is faster

New

• The dashboard has been redesigned around the four key questions of a hotel manager: Today, Occupancy, Rooms and Finance
• The previous five department views are available again, including the Management page with the key figures

Improved and fixed

• Figures come from a single source in all dashboards, and missing or faulty data is clearly shown
• The financial figures are visible again and carry a note explaining that different kinds of revenue are shown together
• Navigation was corrected after feedback so that all areas can be reached as usual

New

• The arrivals list can be sent by email with a new shortcut
• Rooms can be created by voice command, and a card for approval appears before they are created
• Answers from house knowledge always name their source
• Current AI models are supported, so answers become more precise and reliable

Improved and fixed

• A warning appears for similar existing entries when services are created, so no duplicates arise
• Manual answers link reliably to the matching sources and links again

New

• Arrival card shows only useful actions: “Review check-in” is clearly displayed, and checked-in reservations show the status “Checked in”
• Reservations can be opened in Felix Web with one click
• Manual answers link directly to the matching pages in the Unity manual
• The guest view in the hotel follows the current daily closing and no longer shows historical bookings

Improved and fixed

• Services, packages, prices, companies and events can be created in master data again
• The check-in review gives clear notes instead of greyed-out buttons
• Extensions are still requested through the chat and can no longer be selected directly in the row
• Incorrect status messages in email sending corrected

New

• Changes to a stay and room requests appear as reviewable cards with an availability check and guest consent, and after confirmation the offer is created in the SmartOffer workflow
• Arrivals overview with housekeeping status as well as guest and room information in arrival and departure lists
• Complete Excel exports of services with group assignments
• Manual access directly in the system for questions about Felix and felixUnity

Improved and fixed

• More precise guest and reservation search with suggestions for ambiguous names
• More stable SmartOffer editor, including for large templates
• Error messages no longer block the chat
• Consistent display of guest and room names in movement lists
• Front office workflows with precise reservation selection and verified check-ins

New

• The preview when creating a segment loads immediately after a filter is generated
• Campaigns use dynamic date values: filters such as “arrival today” adjust automatically to the current day

Improved and fixed

• Filters in natural language are evaluated more clearly, which reduces misinterpretations
• Attachments are filed in a better organised way in GMS Unity

New

• SmartOffer templates can be opened directly from the agent chat

Improved and fixed

• The user list loads faster and stays smooth even with many users
• Loading times in the user overview are much shorter

New

• The chat page is preloaded automatically after the system restarts

Improved and fixed

• Less delay on the first page view after a restart

Improved and fixed

• The application loads faster

New

• The first visit to the chatbot loads much faster, including for new sessions or in private browsing mode

Improved and fixed

• The loading time of the chat interface was optimised

New

• Discounts can be selected and applied to individual reservations
• The main guest’s surname is carried over when adding new companions
• Companions are classified by their age at arrival
• Planned deposits are included in offer variants

Improved and fixed

• Saved categories are kept when editing groupings
• All charges from the invoice area can be returned to the guest address

New

• The chat adopts the language of the embedding website for greeting, placeholder texts and buttons
• Each chat embed can show its own logo
• Answers appear step by step as they arrive
• Hotel information can be queried via API

Improved and fixed

• Chat buttons adapt to the screen size, even with long labels
• Chat settings are up to date immediately
• Input taken over from the website lands in the chat window and is sent automatically when needed

New

• The user manual is available directly in felixUnity and is kept up to date automatically
• New previous and next buttons make it easier to page through the manual sections
• Search results are kept when a manual page is opened, search terms are highlighted and can be stepped through

Improved and fixed

• Drafts in the manual automatically show the most recently approved version
• The manual navigation works with screen readers

New

• felixUnity can also be used on a smartphone, with a menu in the top bar and a slide-out sidebar

Improved and fixed

• Menus, tables and search are easier to use on small screens

Improved and fixed

• The overview always shows current information on the AI budget and on updates

New

• The complete guest data is always displayed correctly

Improved and fixed

• The calculation setting of a reservation is kept
• For manual bookings on guest accounts, all required information is transmitted

New

• The order of reservation names was adjusted for a clearer overview
• Discounts and net prices are passed on to SmartOffer, which makes offers more precise

Improved and fixed

• Price reductions are billed and displayed better

New

• Campaigns can be created and sent in several languages
• Each guest receives the campaign in their preferred language

Improved and fixed

• German, English, Spanish, French, Italian and Dutch are supported
• If no matching language is available, the English version is sent, otherwise the German one
• Subject, preview text, message and design can be adapted for each language
• Later send attempts always use the correct language version

New

• Checkout after closing an invoice works more reliably with current data
• More personal address through the use of the first name in guest communication

Improved and fixed

• Clearer explanation for booking conflicts with fixed fees
• Combined services appear transparently in the overnight prices on the invoice
• The checkout question is selected more precisely based on the current business date
• Crash with numeric day entries for service bookings fixed

New

• Guests with the setting “No mass emails” are recognised and excluded from sending

Improved and fixed

• The reasons why guests are excluded from a mailing are visible in the preview
• The AI filter shows an understandable message in the filter editor when errors occur
• Search and selection of guests take “No mass emails” into account more efficiently

New

• Guest addresses are provided in more detail and separately in SmartOffers
• After an invoice is settled, checkout can be started directly

Improved and fixed

• Deposits are limited to the remaining amount
• Open invoice items show the associated reservation numbers
• Unit prices on invoices are shown separately from line totals
• Tabs in the reservation area stay smooth even with quick switching
• The normal reservation button is available again in the assistant view

New

• The reservation assistant shows phone enquiries for easy manual review
• Reservation discounts from extras are applied to the total price and the invoice
• Room charts and extras show the hotel’s own symbol texts and images
• Advance payments can be planned and managed better, including up to two instalments
• Bookings are locked while being edited, and live notes show ongoing edits

Improved and fixed

• Arrangement services can be booked in advance and edited afterwards
• Cancelled services can be moved
• Guest expenses can be printed directly as a receipt
• Excel export with flexible column selection
• Group enquiries can be edited more flexibly, including the booker type

New

• Search fields in selection menus receive focus automatically when opened

New

• The system now sends emails for all connected apps, not just for SmartOffer
• Message attachments are archived automatically in the guest document
• The inbox and delivery status show which app a message came from

Improved and fixed

• Archiving and document access also work with custom domain names
• Inline file attachments can be embedded in messages and sent directly

New

• Email attachments from the CRM can be saved directly on the guest, such as offers or invoices, even if there is no reservation yet

Improved and fixed

• Storage supports PDF, PNG, JPEG, GIF and WebP files

New

• The segment preview shows all filter fields as separate columns with colour-coded headings
• Every column can be sorted

Improved and fixed

• Background requests are processed more reliably, with better loading times and stability
• The previous tags area was removed, and only relevant fields appear
• Unsaved changes are visibly marked when creating filters

New

• The user overview adjusts column widths dynamically
• The administration area makes better use of large screens

Improved and fixed

• The layout adapts smoothly when the window changes, so no information is lost

New

• Clear, visible status display for tasks: blocked, completed or in progress
• Only the tools that match the user’s permissions are shown

Improved and fixed

• Important clarifications are no longer overwritten by incomplete tasks
• Global analyses stay stable even with errors or missing data
• Fewer unnecessary error messages and better performance through fewer tool accesses

New

• The user overview shows up to three important entries directly and groups further ones behind a plus symbol

Improved and fixed

• Tables adapt better to different screen sizes and avoid unnecessary horizontal scrolling

New

• Smart Check-in uses a new method for reading identity documents

Improved and fixed

• The admin area has been reworked: clear side drawers instead of modal windows, with a consistent colour scheme

New

• Improved reliability when recording arrivals
• Real cancellations are now correctly told apart from missing data

Improved and fixed

• Active bookings without arrival data are no longer wrongly treated as cancelled
• Room occupancy is no longer marked incorrectly when room-move data is missing

New

• Modules are available in your own language
• Improved keyboard navigation in some modules

New

• Budget feature: current usage is shown in the side panel from 80% utilisation
• Colour coding: yellow from 80%, red from 90%
• Readable notes on the remaining budget and reset times

Improved and fixed

• Budget rings are no longer covered by other elements
• Reliable connection detection reduces disruptions
• Limit for multi-step tasks raised, clearer error messages

New

• Invoice addresses can now also be changed on existing invoices
• Reservations can be edited through the cancellation function instead of being deleted
• Invoices can be transferred between records more easily

Improved and fixed

• The bin icon for services is larger and easier to see
• Guest forms and the guest list are more user-friendly
• Merging and splitting entries is more stable
• Moving room bookings within group reservations no longer flickers

New

• Invoice views are saved and applied individually
• Invoice windows open automatically for quick access
• Improved search for invoice addresses
• Invoices can be cancelled instead of deleted

Improved and fixed

• Optimised merging and splitting of reservations
• Improved price lookup and room plan updates
• Smart Offers are saved automatically before they are sent

New

• You can switch between modules directly in the application, and the module selection is clearer

New

• Cancelled invoices are clearly marked with a red "Cancelled" flag and have their own tab
• Invoice windows can be moved, minimised and resized
• Invoice payment methods can be added with the plus button and deleted if needed
• Reservation details are flexibly adjustable: enlarge the panel vertically and drag it upwards

Improved and fixed

• Deposits, services and guest expenses can be cancelled directly on the invoice
• Prepayments, cancellations and partial payments are processed correctly
• The month view in the reservation calendar starts three months before the current date
• Arrangements can be edited manually

New

• Templates for SmartOffers make email campaigns easier
• Campaigns are saved as drafts so no content is lost

Improved and fixed

• Improved saving of campaigns that contain blocks in the editor
• Support for multiple languages in email templates
• Optimised loading times and stable connections for API requests

New

• Chat buttons adapt automatically to the browser language
• Suggestion buttons disappear automatically after the first message

Improved and fixed

• Fewer error messages when the chat starts
• Chat button translations for a more natural chat experience

New

• Real-time voice function for fluid two-way conversations
• Live weather information built directly into voice conversations
• Improved speech processing thanks to the latest AI technology

Improved and fixed

• Optimised connection for voice streaming directly in the browser
• Precise and up-to-date weather information in chat and voice mode

New

• Tracking of delivery failures for more reliable delivery
• Offers can be downloaded directly
• Additional recipient options when sending offers (CC and BCC)

Improved and fixed

• Improved display of offer attachments in messages and emails
• Updated translations for French and Italian

New

• The info bubble in the embedded widget can be moved by drag and drop
• Its position is saved when you leave the page

Improved and fixed

• More stable experience when moving the info bubble

New

• The sender of emails can be set individually so that messages are easier to recognise

New

• New user guidance with a fresh, modernised design
• Reports and variants can be renamed
• Clearer notes when embedding content

Improved and fixed

• Clearer button labels in workflows
• Optimised state management for more stable workflows
• Noticeably improved overall performance

New

• Page titles in the browser tab show the current content and make it easier to switch between pages