RESERVATION
Create in the chat
You write in plain sentences what you need. felixUnity enters guest, period, room and board, checks occupancy and reports conflicts. You confirm with a click.
felixUnity · Hospitality software from GMS
Hotel reception software: daily work at the front desk with felixUnity
Hotel software for the front desk: arrivals, room status, guest requests and invoices sit in one place. felixUnity is a hospitality software from GMS. felix takes over recurring work at the desk, your team decides and approves.
- Arrivals and room status in one place
- Front desk and housekeeping on the same status
- Tasks available on mobile
What is
felixUnity?
- 1
Hospitality software
Reservations, room chart, housekeeping, invoicing, guest data and reports work with the same data. GMS develops the software and introduces it at your property.
- 2
felix as a colleague
felix is the AI assistant in the system. It reads enquiries, prepares offers and suggests rooms. Your team reviews and approves.
- 3
Operated in the browser
A browser and an internet connection are all you need to operate it. GMS sets up access during onboarding, and new features arrive continuously as releases. Write, speak or work in the familiar interface: everyone uses the same data.
Answers
for your role.
Choose the page that fits your task.
Management & ownersStrategic value, operational risk, rollout, outcome metrics.Front office & operationsDay to day, usability, handovers, exceptions, training.Revenue & salesPrice steering, offer process, distribution, revenue potential.IT & data protectionArchitecture, permissions, data handling, integrations, operations.Finance & procurementTCO, contract model, scope, rollout costs, vendor evaluation.
A day
at the front desk.
- 01 · ArrivalArrivals at a glanceThe list shows today’s arrivals with guest, room, room status and price. In the arrival check, every check shows the data status and time.
- 02 · EnquiriesOffers preparedfelix recognises incoming enquiries, classifies them, checks availability and prepares the offer. The front desk reviews and approves.
- 03 · GuestsRequests are passed onSpecial requests such as an extra bed, an allergy room or a late arrival go to the housekeeping team by push notification.
- 04 · DepartureInvoice at departureThe invoice is assembled from the stay, incoming payments are matched.
Relief
What takes work
off the front desk.
Six tasks that felixUnity takes over or prepares in daily work.
ROOM STATUS
Live on the same status
Before every entry felixUnity checks the current room status: occupied, cleaned, being cleaned or blocked.
OFFER
Offers with approval
The enquiry becomes an offer with price, services and conditions. You review and approve, felixUnity sends.
HANDOVER
Handovers in the system
Tasks and handovers live in the system. Whoever takes over the shift sees the same status as housekeeping.
TRAINING
Learning in the system
New staff ask questions in the chat and get processes explained in context.
GUESTS
Questions from guests
The iButler answers guest questions in the chat, from content you have approved. Yuna is the humanoid reception robot that goes with it.
Mobile
at the desk.
- Tasks per employeeTasks and room status can be called up on mobile, on a smartphone or tablet.
- Room status on the moveWhoever is out in the house sees which rooms are ready and which are still being cleaned.
- We show it in the appointmentWhich areas make sense on a smartphone or tablet, we show on your own process.
30 minutes, tailored to your role.We show a workflow from your operation.
Experience felixUnity liveControl
You decide
how far felix goes.
Roles, access rights, approvals and degree of automation are set by your property.
Show
felixUnity shows information, for example today’s arrivals.
Prepare
felixUnity prepares a suggestion, for example an offer.
Execute after approval
felixUnity carries out the task as soon as your team approves.
Routine automatically
Defined routines run automatically, with rules, documentation and escalation.
Frequently asked questions
Questions about
the front desk.
Which functions your project includes, we clarify in the appointment.
What does software for the hotel reception do?
It brings together arrivals, room status, reservations, guest requests and invoices. In felixUnity the front desk and housekeeping work on the same status, and felix prepares recurring tasks.
What does the arrivals list look like?
It shows today’s arrivals with guest, room, room status and price. The room status is ready, occupied or being cleaned.
Do front desk and housekeeping see the same room status?
Yes. What housekeeping reports, the front desk sees without asking. Special requests such as an extra bed or a late arrival go to the housekeeping team.
How do I create a reservation at the front desk?
You write in the chat what you need, for example guest, period and board. felixUnity enters the reservation, checks occupancy and room status and reports conflicts. You confirm with a click at the end.
What does felix take over, and what does the front desk decide?
felix shows information, prepares proposals and executes after approval. Defined routines can run automatically. Your property decides which rights and approvals apply.
Can new staff learn directly in the system?
They ask questions in the chat and get processes explained in context.
Can the front desk also work on mobile?
Housekeeping and internal tasks can be used on mobile. Which areas make sense on a smartphone or tablet, we show in the appointment on your own process.
Can I switch from my current system step by step?
Yes. You can start in a defined area, your current system does not have to be replaced at once. Whether and how data is taken over is checked depending on source system, data volume and interfaces.
How do I get a demo?
You request the appointment through “See felixUnity live”. In the appointment we first clarify goals and system landscape and then show a process from your business.
Read on
Further pages
Overview
Hotel software overview
What hotel software covers and what to look for when choosing.
To the overview Front officeFront office & operations
Daily work, operation, handovers, exceptions, training.
To the role HousekeepingRoom status in real time
Room status and guest list in the same window: checked in, arrivals, departures, cancellations.
To housekeepingYour process. Live in felixUnity.
Bring a real workflow.
We show what felixUnity takes over today and where approvals apply.
Who you will meet at the appointment
Sepp LankmayerManaging Director Sales
Thomas KlaushoferTeam Lead felixUnity
Florian WidtmannDevelopment
Sales and development sit at the table together. Technical questions are answered during the appointment, not sent afterwards.
- 30 minutes, tailored to your role
- Your own workflow instead of a slide pitch
- At the end: next step, responsible persons and open points