DATA
One shared set of data
Do reservations, housekeeping, invoicing and reporting work on the same data, or are details passed between programs? In felixUnity all modules access the same data.
felixUnity · Hospitality software from GMS
Hotel software: what it needs to do in daily hotel work
Hotel software brings together reservations, room status, housekeeping, invoicing and guest data so that nobody types the same detail twice. felixUnity is a hospitality software from GMS that runs these areas on the same data. felix, the AI assistant in the system, takes over recurring work while your team decides and approves.
- Reservation to invoice in one system
- AI assistant felix in the system
- Start in one area possible
What is
felixUnity?
- 1
Hospitality software
Reservations, room chart, housekeeping, invoicing, guest data and reports work with the same data. GMS develops the software and introduces it at your property.
- 2
felix as a colleague
felix is the AI assistant in the system. It reads enquiries, prepares offers and suggests rooms. Your team reviews and approves.
- 3
Operated in the browser
A browser and an internet connection are all you need to operate it. GMS sets up access during onboarding, and new features arrive continuously as releases. Write, speak or work in the familiar interface: everyone uses the same data.
Answers
for your role.
Choose the page that fits your task.
Management & ownersStrategic value, operational risk, rollout, outcome metrics.Front office & operationsDay to day, usability, handovers, exceptions, training.Revenue & salesPrice steering, offer process, distribution, revenue potential.IT & data protectionArchitecture, permissions, data handling, integrations, operations.Finance & procurementTCO, contract model, scope, rollout costs, vendor evaluation.
What hotel software
covers.
- Reservations and room chartReservations, occupancy and room assignment sit in one place. The room chart shows reservations, categories and timeline in one view.
- HousekeepingRoom status and tasks come together with the front desk. What housekeeping reports, the front desk sees without asking.
- Invoicing and paymentInvoices are assembled from the stay, incoming payments are matched, accounting is connected.
- Guest data and reportingGuest profiles with preferences and history, plus arrival, occupancy and revenue reports from the same data.
Selection
What to look for
when choosing.
Six questions worth asking before any decision. The full list is on the page Compare hospitality software.
OPERATION
Daily operation
How many clicks lie between a call and a reservation? In felixUnity you write or speak in plain sentences, or you work in the familiar interface.
INTERFACES
Interfaces
Point of sale, channel manager, accounting, door locks: ask what can be connected. What a connection needs on site, we clarify before the start for each one.
ROLES
Rights and approvals
Who may see, prepare and approve what? At felixUnity your property sets roles, access rights and approvals.
CHANGE
Switching from the current system
Can you start in one area? At felixUnity your current system does not have to be replaced at once. Whether data can be taken over is checked technically before we commit to it.
DOCUMENTS
Operation and documents
Where is the data stored, how is it backed up? Binding details are in the contract and technical documents you receive on request before you decide.
felix in
daily hotel work.
- Reading enquiriesfelix recognises incoming enquiries, classifies them and adds a confidence value.
- Preparing offersIt checks availability and prices and writes the offer. Your team reviews it, or the flow continues automatically.
- TraceableEvery check shows the data status, the time and the areas involved.
30 minutes, tailored to your role.We show a workflow from your operation.
Experience felixUnity liveControl
You decide
how far felix goes.
Roles, access rights, approvals and degree of automation are set by your property.
Show
felixUnity shows information, for example today’s arrivals.
Prepare
felixUnity prepares a suggestion, for example an offer.
Execute after approval
felixUnity carries out the task as soon as your team approves.
Routine automatically
Defined routines run automatically, with rules, documentation and escalation.
Getting started
How to start
during live operation.
How long the switch takes depends on data, integrations and processes.
Start in one area
Guest communication, offers, housekeeping or reports. You choose the workflow that costs the most time today.
Run in parallel
Your current system does not have to be replaced right away. A project manager supports the start and introduces themselves in person.
More areas follow
Once the first workflow runs in day-to-day business, the next area is added. We compare processing time and error rate before and after.
Data transfer. We check technically whether data can be transferred before we commit to it. That depends on source system, data volume, interfaces and data quality.
How onboarding worksFrequently asked questions
Questions about
hotel software.
Binding details are in the contract and technical documents.
What is hotel software?
Hotel software is the system in which a hotel manages reservations, rooms, guests, tasks and invoices. Depending on the provider it also covers reporting, guest communication and interfaces to point of sale, channel manager and accounting. felixUnity is a hospitality software from GMS that runs these areas on the same data.
Which areas does felixUnity cover?
Reservations, room chart, housekeeping, invoices, guest data in the CRM, reporting, guest communication and further modules. Which functions your project includes depends on its scope. We clarify that in the appointment.
How do I operate felixUnity?
You write or speak in plain sentences with felix, or you work in the familiar interface. All three ways access the same data. The scope of voice control depends on your project.
What does felix take over, and what stays with my team?
felix shows information, prepares proposals and executes after approval. Defined routines can run automatically, with rules, documentation and escalation. Your property decides which rights and approvals apply.
Can I switch from my current hotel software step by step?
Yes. You can start in a defined area, your current system does not have to be replaced at once. Whether and how data is taken over is checked depending on source system, data volume and interfaces. A binding commitment follows after the technical check.
How does the introduction work?
GMS introduces the software at your property. A project manager accompanies the start and introduces themselves in person. How long the switch takes depends on data, connections and processes.
Which systems can be connected?
Point of sale, channel manager, accounting and door locks are among the connections. What your connections need on site, we clarify before the start for each one.
Where is our data stored and how is it secured?
The binding details on hosting, data processing, subcontractors and backups are in the data processing agreement and the technical documents. You receive these documents on request before you decide.
How do I get a demo?
You request the appointment through “See felixUnity live”. In the appointment we first clarify goals and system landscape and then show a process from your business.
Read on
Further pages
Operation
Cloud and online
How felixUnity runs in the browser, how updates arrive and which documents you receive before deciding.
To the cloud and online page Core systemHotel PMS system
What a PMS does and how it works with point of sale, channel manager and accounting.
To the hotel PMS system Front deskHotel reception software
A day at the front desk: arrivals, room status, guest requests and invoice.
To the front deskYour process. Live in felixUnity.
Bring a real workflow.
We show what felixUnity takes over today and where approvals apply.
Who you will meet at the appointment
Sepp LankmayerManaging Director Sales
Thomas KlaushoferTeam Lead felixUnity
Florian WidtmannDevelopment
Sales and development sit at the table together. Technical questions are answered during the appointment, not sent afterwards.
- 30 minutes, tailored to your role
- Your own workflow instead of a slide pitch
- At the end: next step, responsible persons and open points