Ten principles
that guide us.
For us, building hospitality software means listening to the business, justifying decisions and keeping responsibility. We have held to these ten points since 1980, at felix and now at felixUnity.
Start from the workflow, not from the feature.
We judge software by whether an enquiry, a room status or an invoice gets easier in everyday work, not by a feature list.
Control stays with the property.
Automation needs clear limits. Roles, approvals and traceable steps are part of the product decision, not an add-on afterwards.
AI works, people decide.
We build systems that reduce routine work. Responsibility for good decisions and respectful treatment stays with people.
What we say can be verified.
Instead of marketing claims, we deliver diagrams, contract texts and examples from the log. Data flow, roles, audit: everything traceable.
Guest and business data belong to the property.
No disclosure, no training of our models on customer data, open export formats on termination. Guaranteed by contract.
We stay connected to existing systems.
Over 400 integrations from 46 years of felix. What your property uses today should remain usable.
Pricing as transparent as our product.
Full cost calculation including setup, integration and transaction costs in one document. No comparing blind.
No silent updates.
Every change in the release notes with version, date and area. No features that vanish silently.
Support and development stay together.
Whoever answers the hotline at our company knows the product. Development, onboarding and support work under one roof, without a chain of subcontractors.
Long term or not at all.
Hospitality software accompanies customers for years. We value understandable solutions, clean handovers and software that is still maintainable tomorrow.
Talk to us.
Bring a real workflow from your property: an enquiry, an arrival check, an invoice review. That way you can see what these principles look like in everyday work.